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Home » Blog

Customer Care — Know, Engage, Thrive

March 31, 2017 //  by E-Coach Associates

Why is it so obvious that we need to understand and know our customers, and yet often so hard to actually accomplish this goal? QwikCoach has often stressed a theme rooted in much of our work — the need for self-awareness — and has discussed the benefits of asking ourselves regularly what we really know about …

Category: Organizational Improvement

Self Talk

March 31, 2017 //  by E-Coach Associates

Why do we all talk to ourselves — sometimes in a good way, and too often in a punishing way? Self talk is the way we generate our own behavior. As humans, the more self aware we are, the more we are able to “hear” our self-talk and choose our behavior rather than simply letting …

Category: Communication

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Ignored by people you want to impress? Understand and develop Gravitas!

March 31, 2017 //  by E-Coach Associates

Why is “having gravitas” often difficult for certain strong and capable people to achieve, and too easy for others to fake? Gravitas — “seriousness of demeanor” — or more importantly, being seen as having real substance — is part of what makes leaders listened to, respected, promoted, or given the opportunities most desired in corporate …

Category: Self-Awareness

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Focusing on Self-Improvement: Actions and Beliefs

March 31, 2017 //  by E-Coach Associates

In the spirit of never missing an opportunity for improvement, QwikCoach believes that two fundamental beliefs are needed when it comes to self-development. Belief #1 Not only is change and improvement possible, it is essential to workplace success Belief #2 Virtually everyone can make improvements — from the highly skilled to the “just at the starting …

Category: Leadership Challenges

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